NHS Kent and Medway is responsible for making sure organisations are contracted to provide dermatology services. We engaged with residents as part of a procurement process for a new contract in Autumn 2023.

Thank you to everyone who gave their feedback and took part in our engagement.

What we did

Patient survey: More than 600 people responded to the survey. People being treated by the service were sent a letter explaining the reasons for collecting their experience and a link to an online survey. Every patient was given the opportunity to request a hard copy version of the survey and a telephone number to contact a member of the engagement team to go through the survey questions, if needed.

What we heard

  • 90 per cent of people surveyed 'very satisfied' or 'satisfied' with the service they had received.
  • More information to be shared with people to help them to manage the skin condition.
  • Reduce the time between appointments and better communication explaining the reason.
  • Staff are warm, friendly, helpful and empathetic, with a very small number of experiences countering this view.
  • Some people felt they were travelling a long way to receive treatment and wanted to access a service closer to home.
  • Many people were referred using a skincare app and felt their experience could be improved by step-by-step guidance on how to use the app.

Read  FINAL Dermatology engagement report.pdf [pdf] 648KB

 

 

Who's listening

Katie Blissett

Communication and Engagement Manager

NHS Kent and Medway

Email: kmicb.engagecomms@nhs.net