East Kent urgent treatment centres

What we heard

Who took part?

• 1,866 people completed the survey.
• Most were aged 55 and over.
• 75 per cent were women.
• Most lived in Swale, Canterbury or Dover.

Here are the main things people liked

• Quick care: Many said they were seen quickly and didn't have to wait long.
• Kind and professional staff: Patients said staff were friendly, helpful, and caring.
• Convenient: UTCs are easier to get to than A&E, and helpful when GP appointments aren't available.
• Good organisation: People liked how the service was run and said they were kept updated about wait times.

What could be improved

Some people said a few things could improve:

• More seating in waiting areas during busy times.
• Better signs and directions to help find the entrance and check-in desk.
• On-site X-ray services that are open for longer, this would help avoid going to hospital.
• Improved waiting areas more comfort and better access to drinking water.
• Clearer information about waiting times.

What happens next

The feedback will help NHS Kent and Medway:

• Make care even better and easier to access for everyone who uses UTCs.
• Improve services and facilities based on what people told us.
• Feed into the wider review of all UTC services across East Kent this means your feedback will help shape how UTCs are planned and delivered in the future.

Read the  East Kent urgent treatment centres engagement report [pdf].