General ICB contact information

ICB general enquiries: kmicb.kentandmedway@nhs.net 

Financial Services Team: kmicb.financialservices.queries@nhs.net 

Infection Prevention and Control Team: kmicb.kmipc@nhs.net 

Kent and Medway Cancer Alliance: england.kmcanceralliance@nhs.net 

Kent and Medway Primary Care Training Hub: kmicb.kmpcth@nhs.net 

Learning Disability and Autism Programme: kmicb.km-icb-neuro-diversity-pdu@nhs.net 

Looked After Children Team: kmicb.lac@nhs.net 

Maternity Team: kmicb.km.lms@nhs.net 

Medicines Optimisation Team: kmicb.medicinesoptimisation@nhs.net 

Mental Health Commissioning Team: kmicb.mentalhealth@nhs.net 

Patient Safety Team: kmicb.patientsafetyteam@nhs.net 

Quality Team, email: kmicb.kmquality@nhs.net 

Primary Care Commissioning Team

Primary care complaints

Team email: kmicb.patientexperience@nhs.net

Main team functions

Responding to complaints relating to 

  • Primary Care Medical Services
  • Primary Care Community Pharmacy
  • Primary Care Optometry
  • Primary Care Dental Services.

Primary care estates

Team email: kmicb.gpestates@nhs.net

Main team functions:

  • Premises cost reimbursements (rent and rates)
  • Rent reviews
  • Lease renewals
  • GP Estates Planning (informing HCP Strategies)
  • Liaison with local councils - including responding to planning applications (S106), Inputs to Local Plan consultations,  CIL bids
  • Premises improvement and development projects
  • PCN Estates assessments support - including PCN Service and Estates Toolkit
  • Capital funding projects. 

GP contracting

Team email: kmicb.gpcontracting@nhs.net

Main team functions

  • Contract variations - partners joining or leaving the partnership
  • Sickness and Maternity/Paternity claims
  • CQC reimbursement claims
  • Boundary change applications; increase and decrease
  • List closure applications
  • Branch site applications; opening and closures
  • GMS/APMS contract queries
  • Contract sanctions
  • Directed Enhanced Services (Minor Surgery, SAS scheme, Learning Disabilities, Network Contract)
  • QOF
  • Practice mergers and contract terminations
  • Incorporation and disincorporation applications
  • Patient assignments (allocations)
  • Liaison with Local Medical Committee.

Primary care strategy and primary care networks

Team email: kmicb.pcstrategy@nhs.net and kmicb.pcnetworks@nhs.net

Main team functions:

Strategy

  • Primary care strategy implementation & oversight
  • Lead alignment of the estates, strategy, workforce, and transformation agenda with the priorities of the ICB
  • Liaison with HCPs, GP Federations, Workforce, Training Hub and integrated neighbourhood teams
  • Primary Care staff locum Bank.

Primary Care Networks (PCNs)

  • PCN development, changes & relationship management
  • PCN Network Contract DES support
  • PCN advice and guidance.

Primary Care Transformation

Team email: kmicb.gptransformation@nhs.net

Main team functions:

  • Primary Care Quality Standards (PCQS)  and Local Enhanced Services
  • GP Resilience Matrix
  • Access Delivery Plan
  • Clinical Effectiveness
  • EROS
  • Data - APEX/GPAD
  • OPEL
  • NHS App
  • GP websites
  • Pharmacy First.

Pharmacy commissioning hub

Team email: frimleyicb.southeastcommunitypharmacy@nhs.net

Main team functions:

  • Responding to material gaps identified in Pharmacy Needs Assessment
  • Payments to community pharmacy contractors, dispensing appliance contractors and dispensing doctors
  • Applications to join Pharmaceutical List
  • Cleansing and maintenance of dispensing patient lists
  • Completion of Community Pharmacy Assurance Framework
  • Compliance Visits
  • Issuing remedial and breach notices
  • Withholdings, suspensions and removals
  • Post Payment Verification Investigations.

Pharmacy, optometry and dentistry

Team email: kmicb.pod@nhs.net

Main team functions:

  • Commissioning general dental services
  • Commissioning specialist dental services (e.g. orthodontic, oral surgery, sedation, restorative)
  • Commissioning special care and paediatric dental care, domiciliary dental services and unscheduled dental services
  • Additional Urgent Dental Appointments and Additional Hours for Dental Scheme
  • Special Education Schools Sight Tests and Dental Checks
  • Maximising local roll-out of nationally commissioned community pharmacy services including Pharmacy First, oral contraception and blood pressure check services
  • Strategic commissioning of local community pharmacy clinical services in collaboration with wider commissioning teams to support identified population health needs and gaps
  • Oversight of Community Pharmacy PCN Engagement Lead Scheme
  • Liaison with Local Pharmaceutical Committee, Local Dental Committee, and Local Optical Committee.

Optometry commissioning hub

Team email: frimleyicb.southeastoptometry@nhs.net

Main team functions

  • Managing the processes for new, varied and terminated contracts
  • Reviewing applications and associated documentation
  • Carrying out practice visits
  • Manage General Ophthalmic Services Contract compliance
  • Issuing remedial and breach notices
  • Post Payment Verification activities.

Primary Care Dental Team

Team email: frimleyicb.southeastdental@nhs.net

Main team functions:

  • Managing contract variations
  • Discretionary Payments for dental (S112)
  • Issuing remedial and breach notices
  • GDS/PDS contract queries
  • Practice mergers and contract terminations
  • Applications to changes practice premises
  • Contractual reviews (mid year and year end)
  • Contract assurance
  • Contract rebasing
  • Boundary change applications; increase and decrease
  • Incorporation and disincorporation applications
  • CQC and NHS BSA liaison.

The pharmacy, optometry and dental teams are hosted by Frimley ICB on behalf of the six south east ICBs. Dental will move to the K&M ICB in June 2026. 

Neighbourhood health team

Team email: kmicb.neighbourhoodhealthteam@nhs.net 

Main team functions:

  • To improve healthcare access and outcomes by integrating services within the local community as part of the Government's 10-year health plan - from hospital to community. Providing better care close to or in people's own homes, helping them to maintain their independence for as long as possible, only using hospitals when it is clinically necessary for their care.
  • To look at community beds provision and transformation working with Community Services Lead Provider Kent Community Health NHS Foundation Trust.
  • From treatment to prevention - promoting health literacy, supporting early intervention and reducing health deterioration or avoidable exacerbations of ill health
  • From analogue to digital - greater use of digital infrastructure and solutions to improve care.

Ageing well

Team email: kmicb.outofhospital@nhs.net

Main team functions:

  • Complex Care/Frailty (prevention, proactive care, falls)
  • Palliative and End of Life Care (Out of Hours) Support/crisis hubs, bereavement, ReSPECT
  • Enhanced Health in Care Homes (DSCR, NHS Mail, proactive care)
  • Dementia (Diagnosis, Dementia Co-Ordinators, GPwERs)
  • Personalised Care
  • Personal Health Budgets
  • Social Prescribing
  • Carers.

Cardiovascular Disease and Respiratory (CVDR)

Team email: kmicb.outofhospital@nhs.net

Main team functions:

  • COPD (Pulmonary Rehab, Spirometry, Self Care)
  • Asthma (FeNO, Self Care)
  • Diabetes (Education, Feet, Self Care, Pumps, Remission, Proactive Care)
  • CVD (Heart Failure, Cardiac Rehab, Diagnostics, pPCI)
  • CVD Prevention (Hypertension, Lipid, AF)
  • Long Covid
  • Stroke (TIA, Catalyst projects x2 (vocational Rehab/Time to Care), ESD, Rehab, HASU/ASU.

Community

Team email: kmicb.outofhospital@nhs.net

Main team functions:

  • Community Services & Contracts (incl:  HacP community contracts and grants)
  • Discharge Pathways (1, 2 and 3)
  • Homelessness Health
  • Intermediate Care
  • Better Care Fund.

Adult Social Care - Digital Social Care Record - kmicb.dscr@nhs.net.

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