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NHS Kent and Medway wants to know what matters to you when it comes to your health, care, wellbeing, and the future of the NHS.

Principle 1: Put people at the centre of care​ 

• Plan and provide services that are built around the person, not the system. ​  

• Put a strong emphasis on listening to people's views and involving them in their care - people want to be listened to and involved especially when they are managing long term conditions or have complex needs. ​  

• Protect time and workforce conditions that enable staff to be kind, consistent, and - NOT attentive  staff need to listen and act in partnership with patients. ​  

Principle 2: Design for access and timeliness ​  

• Prioritise reducing waiting times, improving local provision, and tackling transport barriers. ​

Principle 3: Make communication across services seamless ​ and easy to understand  

• Commission services with shared records, joined-up referral pathways, and proactive updates so that information flows smoothly between services . ​  

• Help services to work together , not separately with you in the middle, so that you only have to tell your story once.  

Principle 4: Reduce health inequalities and prioritise inclusion ​  

• Actively plan and provide services that meet the needs of diverse communities, reduce inequalities, and respect cultural and social differences. ​  

• Proactive involvement of different communities.

Principle 5: Invest in prevention and services closer to people's homes   

• Shift resources toward early intervention, self-care support, and voluntary/community partnerships. ​ 

• Commission services that identify , involve, and support carers (paid and unpaid)  including young carers, unpaid carers and those supporting people with complex or fluctuating needs.