This accessibility statement applies to

This website is run by NHS Kent and Medway. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • The accessibility toolbar sits at the bottom of your screen and allows you to change the text size and colour contrast of the website.

We’ve also made the website text as simple as possible to understand. We’re committed to using plain English on our website to make sure the information is easy to understand.

If you find information on our site that you think should be clearer, please tell us by emailing We will need to know the details of the page you were looking at; information you thought should be clearer and anything else you think would help us to improve this. 

AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is

We know some parts of this website are not fully accessible:

  • A number of documents are saved as a PDF. We have conducted a disproportionate burden assessment for these. 
  • Some videos don’t have captions.
  • Some text to background contrast ratio's are not complaint.  

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICB communications team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us

Technical information about this website’s accessibility

NHS Kent and Medway is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

At the time of this assessment (22 June 2023) we have a number of inaccessible PDF’s which have not been transferred to HTML webpages. For these we have conducted a disproportionate burden assessment.

Contrast ratio

Some of our text does not meet the 4.5:1 contrast requirement. This will be reviewed as part of a larger piece of redesign work this year. 

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are regularly undertaking accessibility reviews across the site as well as delivering training to content editors.

We are also working towards a solution to be able to transfer large PDF’s into accessible HTML format. We aim to have this in place by the end of 2023.

Preparation of this accessibility statement

This statement was prepared on 22 June 2023. It was last reviewed on 22 June 2023.

This website was last tested on 22 June 2023. The test was carried out by NHS Kent and Medway and our website development supplier.

NHS Kent and Medway conducted a manual audit based on the WCAG 2.1 requirements alongside the results of the Government Digital Services report.

Our website builders conducted a functional audit against the WCAG 2.1 requirements. 

Date of last review: 22 June 2023.